3 Tips for Building Strong and Loyal Customer Relationships
Many pharmacists believe that building good relationships with patients should be their top priority.
The recipe for building good relationships with patients is not that complicated. It is a matter of showing you care about them and respect them. Here are 3 ways to build a strong customer base.
1. Show respect and empathy
Building a relationship begins with listening and making a sincere effort to understand patients’ concerns, without judging or being dismissive. Encourage them to express their concerns, fears and problems, so they can be addressed. You also need to acknowledge their feelings. Do not allow any personal biases to affect your interaction and respect the patient’s values and beliefs.
2. Actively listen
Empathy begins with active listening. This is done by taking the information given to you by the patient, summarizing what you have heard, and working to clarify any information that is confusing. This shows the patient you have heard what they are saying, and you understand their concerns.
Work to establish a decision-making process that is shared between you and the patient, making sure you give the patient all the information they need to make an informed decision and accepting it even if you disagree with it.
3. Thoroughly discuss medications and treatment
Surveys have shown that nearly half of all patients ask their physicians about alternative treatments during visits. Pharmacists give information to their patients by talking with them, listening to their concerns and even providing them with written information. According to surveys, half of all patients have trouble paying for their medications. So, another way to build a strong relationship is to take the time and effort to understand the patient’s situation.
As you can see, showing compassion, taking the time to understand patients, actively listening, and advising the patient will go a long way toward establishing a strong relationship.
Rx relief is one of the top recruiting firms for pharmacists, taking a personalized approach to each of the pharmacy professionals we place. Rx relief is certified by the Joint Commission and has received a Best of Staffing award, based on the votes of healthcare client organizations and pharmacists. If you have the qualifications, contact Rx relief today.