You’ve got questions…we’ve got answers.
Is there an initial fee to get started with Rx relief?
No. Our temporary and temporary-to-hire options are billed by the number of hours our employee has worked at your office or facility. You will be billed the week following the date work is completed. Direct hire placements are not billed until you decide that the candidate we present to you is acceptable for permanent hire.
How will I be billed?
Invoices will be issued weekly, and can be paid electronically.
Do you offer health insurance?
Yes. Rx relief offers a comprehensive medical plan that meets the Affordable Care Act coverage requirements. Voluntary benefits plans such as a dental plan, vision plan, voluntary term life plan, hospital plan, short term disability and medical indemnity are also available. Visit this page for more details.
Who does the employee work for?
It depends. Rx relief fills temporary, temp-to-hire and direct hire positions. For temporary and temp-to-hire assignments, associates are employed by Rx relief.
Do you offer any training?
We work with our clients to create collaborative training programs that fit their needs. Contact your Regional Manager for more details.
What happens if I am not happy with the employee you’ve assigned; am I obligated to hire them?
Call our office. Our focus is finding the right fit for you.
What if I am happy with an employee and want to hire them prior to the end of the contracted time frame?
We have an easy conversion process for any client who wants to hire an employee before the agreed upon hours have been completed. This includes a pre-negotiated fee, so that you understand how much of an investment may be involved in hiring someone early.
Are your associates able to participate in our internal training programs and/or events, i.e. safety training, company picnic, company incentive programs?
Absolutely. Temporary employees who feel like members of the client’s internal team will be more connected, productive and likely to stay with the company. While they are technically an Rx relief employee, feeling like an important member of your team is invaluable. If you would like a temporary employee to participate, please contact Rx relief for approval prior to making arrangements; depending on the circumstances, it may be considered work time.
How do you administer employee direction or coaching, if needed?
Our process involves regular interactions with both our clients and placed employees to identify what is going well and where improvement may be needed. This includes a 360 degree feedback loop, by which we immediately contact employees after receiving feedback from their supervisor.
How does Rx relief help retain the talent they place with their clients?
Candidly, much of it begins with both candidate AND client selection. We work with employees who have recent and relevant work experience, as well as reasonable pay expectations. Conversely, we only work with clients who have strong cultures and safe work environments, and who realize they have to pay what the market dictates in order to get the very best employees. Blending this with our attention to the “fit factor” when making placements, we get it right a whole lot more than we get it wrong!
What are your timekeeping options?
We utilize traditional time cards. Our employees fax or email their completed and signed time cards to our payroll team on a weekly basis.
What are your sick pay policies, i.e. do you require a doctor’s note or any documentation?
A doctor’s note is typically not required. However, if an employee is out long enough to trigger leave, such as the Family Medical Leave Act, we follow the documentation procedures set forth by law. In some states, e.g. California and Oregon, paid sick time is mandated by law. In the majority of those cases, the cost for paying sick time is built into our hourly bill rate, and we don’t charge clients separately.
How quickly can you fill a position?
It depends on the skills and experience required. We pride ourselves on having a robust inventory of screened employees who are ready to go to work. In fact, many positions can be filled the same day you contact us. If your specific needs require a specialized or rare skill set, we will give you a reasonable expectation for how long a search may take.
What is your selection process?
Our selection process is a combination of phone screening, phone interviewing to identify skills, a robust application, an in-person behavioral interview to identify where the person would be the best “fit”, reference checks and an in-depth Rx relief orientation. Then, depending upon a Client’s specific needs, a drug screen, background check and/or Client specific orientation are performed.
Do you perform background/drug screening?
Yes. For background checks, we offer county specific searches or nationwide database searches, depending on pricing and what is important to the client. Rx relief automatically performs a 10-panel drug screen on all applicants.