February 20, 2013

Winning service quality scores indicate widening gap between industry leaders and laggards.

FRESNO, CA – Rx Relief, a leading recruiting and placement firm for the pharmacy industry, today announced they have each been named to Inavero’s 2013 Best of Staffing™ Client and Talent List. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to their clients and job seekers.

This year’s client list highlights a growing divide among the industry’s leaders and laggards, and identifies Rx Relief as one of the best staffing agencies for companies to call when they are looking to hire pharmacy professionals. In addition, being named to the talent list highlights Rx Relief dedication to job seekers and identifies Rx Relief as one of the best staffing agencies for job candidates to call when they are in need of employment.

“Today, pharmacists have a variety of great career options and our goal is to make working with Rx relief an extraordinary experience,” said Rx relief Vice President Carl Franklin.  “Being included on the Best of Staffing Talent List is validation of our team’s hard work and commitment to our pharmacy professionals.”

“When hiring pharmacists and pharmacy techs, our clients need to have complete trust in their recruiting partner,” continued Franklin.  “Being named to the Best of Staffing Client list is recognition for all the hard-work, thorough screening and personal attention we offer our clients.”

Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing list truly stand out for their service quality. Rx Relief received satisfaction ratings of 9 or 10 out of 10 from 78.3% percent of their clients, significantly higher than the industry’s average of 39 percent. 

“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg.  “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”  

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors). 

**Bureau of Labor Statistics

Rx Relief’s Mission: Consistently provide client experiences focused on what they value most.

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