Pharmacy staffing FAQs for employers
Have questions about hiring pharmacy professionals through Rx relief? Find answers to common questions about our pharmacy staffing services, hiring process, billing, employee management, and more.
Is there an initial fee to get started with Rx relief?
No. Our temporary and temporary-to-hire options are billed by the number of hours our employee has worked at your office or facility. You will be billed the week following the date work is completed. Direct hire placements are not billed until you decide that the candidate we present to you is acceptable for direct hire.
How will I be billed?
Invoices will be issued weekly and can be paid electronically.
Do you offer health insurance?
Yes. Rx relief offers a comprehensive medical plan that meets the Affordable Care Act coverage requirements. Voluntary benefits plans such as a dental plan, vision plan, voluntary term life plan, hospital plan, short-term disability, and medical indemnity are also available. Learn more about employee benefits available through Rx relief.
Who does the employee work for?
It depends. Rx relief fills temporary, temp-to-hire, and direct hire positions. For temporary and temp-to-hire assignments, associates are employed by Rx relief.
Do you offer any training?
We work with our clients to create collaborative training programs that fit their needs. Contact your Regional Manager for more details.
What if I'm unhappy with an assigned employee?
Contact your Rx relief representative to discuss your concerns. Our team will work with you to understand the situation and determine appropriate next steps.
What if I am happy with an employee and want to hire them prior to the end of the contracted time frame?
We have an easy conversion process for any client who wants to hire an employee before the agreed-upon hours have been completed. This includes a pre-negotiated fee, so that you understand how much of an investment may be involved in hiring someone early.
Are your associates able to participate in our internal training programs and/or events, i.e. safety training, company picnic, company incentive programs?
Absolutely. Temporary employees who feel like members of the client’s internal team will be more connected, productive, and likely to stay with the company. While they are technically an Rx relief employee, feeling like an important member of your team is invaluable. If you would like a temporary employee to participate, please contact Rx relief for approval prior to making arrangements; depending on the circumstances, it may be considered work time.
How do you administer employee direction or coaching, if needed?
Our process involves regular interactions with both our clients and placed employees to identify what is going well and where improvement may be needed. This includes a 360-degree feedback loop, by which we immediately contact employees after receiving feedback from their supervisor.
How does Rx relief help retain the talent they place with their clients?
Employee retention starts with finding the right fit for both employers and pharmacy professionals. We consider relevant experience, skills, compensation expectations, and workplace needs when matching candidates with opportunities. Our ongoing communication with clients and associates helps us address concerns and support successful placements.
What are your timekeeping options?
We utilize traditional time cards. Our employees fax or email their completed and signed time cards to our payroll team on a weekly basis.
What are your sick pay policies, i.e. do you require a doctor’s note or any documentation?
A doctor’s note is typically not required. However, if an employee is out long enough to trigger leave, such as the Family Medical Leave Act, we follow the documentation procedures set forth by law. In some states, e.g., California and Oregon, paid sick time is mandated by law. In the majority of those cases, the cost for paying sick time is built into our hourly bill rate, and we don’t charge clients separately.
How quickly can you fill a position?
The timeline depends on the position’s requirements, location, and availability of qualified candidates. Our recruiters will discuss your staffing needs and provide a realistic estimate based on the role and current talent availability.
What is your selection process?
Our selection process is a combination of phone screening, phone interviewing to identify skills, a robust application, an in-person behavioral interview to identify where the person would be the best “fit”, reference checks, and an in-depth Rx relief orientation. Then, depending upon a Client’s specific needs, a drug screen, background check, and/or client-specific orientation are performed.
Do you perform background/drug screening?
Yes. For background checks, we offer county-specific searches or nationwide database searches, depending on pricing and what is important to the client. Rx relief automatically performs a 10-panel drug screen on all applicants.
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