Job Details | Rx relief

Job Details

« Back to Search Patient Care Coordinator / Pharmacy Technician
Garden Grove, CA

Salary: $17-18 Per Hour- Depending On Experience
Date Posted: December 11, 2017
Job Type: Temporary to Hire
Job ID: 125859

Job Description

 

Patient Care Coordinator / Pharmacy Technician

Job Description

Join one of the nation’s leading pharmacist placement firms! Right now, Rx relief has a great management opportunity for an experienced Patient Care Coordinator / Pharmacy Technician. Voted Best of Staffing by both clients and talent, we are a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings. We are seeking a Patient Care Coordinator / Pharmacy Technician in the Garden Grove, CA area. As a member of our team you’ll enjoy a customized approach to your career needs as well as comprehensive benefits! Join our dynamic team, apply today!

Patient Care Coordinator / Pharmacy Technician

Job Responsibilities

As a Patient Care Coordinator / Pharmacy Technician you will respond to incoming pharmacy calls and make routine outbound calls to assist current patients and prescribers’ offices with maintenance of monthly prescription refills and address related questions and concerns and provide world-class customer service, working within the limits of prescribed routines.

 

Additional responsibilities:

  • Respond to incoming calls from current patients and prescribers’ offices, as primary representative, to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty.
  • Document refill requests and patient contact in computer system.
  • Ensure that callers’ needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate.
  • Process prescription refill orders in accordance with defined policies, procedures, regulations, and guided by focus on customer service and refill processing metrics.
  • Communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions.
  • Facilitate communication between internal team, patients and prescribers’ offices to support patients’ therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, and other similar actions designed to maintain effective and efficient response and superior service quality.
  • Contact patients to schedule delivery of medications in keeping with their requirements or to communicate refill denials and encourage follow up contact with their prescription provider. Access records in computer system to identify and follow up on failed attempts to contact patients and providers to schedule medication deliveries and re-attempt contact, maintaining attention to details and avoid delays or interruptions in therapy.
  • Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records. Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality.
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
  • Perform other related duties as assigned.

Patient Care Coordinator / Pharmacy Technician

Job Requirements

Do you have experience as a Patient Care Coordinator / Pharmacy Technician? If the answer is yes, then we want you on our team! Apply Today!

Specific Patient Care Coordinator / Pharmacy Technician Requirements:

  • Area: Ability to work in the Garden Grove, CA  area
  • Licensure requirements: Must have valid, open and active California Pharmacy Technician license.
  • Education: Basic High School and additional specialized training in general office routines and computer and software operation.
  • Years of experience: Over 1 and up to 3 years of telephone high touch, high quality customer service experience involving computer skills.
  • Schedule: 8 hour shifts between 8:00 a.m. to 8:00 p.m.
  • Length of Assignment: Temp to Hire
  • Pay: $17.00-$18.00/hour
  • Background/drug requirements: Ability to successfully complete background check and drug screen

Patient Care Coordinator / Pharmacy Technician

Benefits

At Rx relief, we are proud to offer the following benefits:

  • Health Insurance with Prescription coverage
  • Vision/Dental
  • 401(k) and deferred compensation programs
  • Cafeteria Plans
  • Free CE
  • Low-cost group health benefits for Part-Time Associates

Patient Care Coordinator / Pharmacy Technician

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