How do you work with your customers?

Yes and no. Our hourly rates are much more than the gross cost of employment reflected in a payroll check. But, our overall rate per employee is typically much less than the whole cost to a company that is hiring and managing temporary staff through an internal HR department.

Usually, it’s same day service, sometimes within the hour. It is always easier for us and simpler for our customers if the basic paperwork is developed ahead of time and only the order needs to be processed when the need arises. That’s why we urge customers to sign up ahead of time, even if you’re not sure if or when we’ll be needed. It’s really just common sense to have an available option you can depend on. There is no obligation and it makes it so much easier at the time of need.

We have pharmacists and technicians with a variety of specialties, including a number of people with incredible experience in long term care, hospital, home infusion, retail, etc. However, the devil is in the detail and that’s where we excel at Rx relief^®. We know the key for our customers is not to have specialists on a list, but having them available when you need them … really matching your needs to our available staff when you want them. So, let us know exactly what and when you need someone, and let Rx relief^® go to work for you.

While everyone seeks competency, dependability and responsiveness, we’re proud to say that our customers, including the large chains and independent pharmacists with single stores, consider good value one of their very highest priorities. To us, that means that we provide competent, responsible pharmacists very efficiently. We’re proud that value, like responsiveness, is one of the things people like most about Rx relief .

In our experience, this question really addresses two distinct business areas, each involving your liability.

First, each pharmacist we hire is thoroughly screened through their employment history and the Board of Pharmacy. They are licensed, in good standing and insured.

Secondly, Rx relief^® interviews to hire only the most qualified pharmacy staff. To us, that means technically competent for assignments, computer literate, capable of jumping into difficult situations, demonstrating an ability to manage professionally with existing staff, and getting the work done in a friendly manner that helps build our client’s organization … and ours.

Computer literacy is a prerequisite for working with Rx relief^® and we test for it. In fact, almost all of our pharmacists are trained on multiple versions of the most popular systems, including PDX, Condor, PPC, and others. However, in our experience, individual companies often have slight variations in their programming on these common systems, ands sometimes they want special training set up for their fill-in pharmacists. If that’s the case, we can handle that special customized training and testing requirement as well.

Yes, they are each currently licensed, in good standing with the Board of Pharmacy, and have malpractice insurance. Also, almost all hold other pharmacy positions that require them to keep up on the latest changes in the industry and its trends. Our pharmacists are prepared to step into your work environment and professionally handle the responsibilities.

Carefully. Not only do we screen them, but we follow-up after they are on the job for you.

First, we check employment history, personal and professional references and their standing with the Board of Pharmacy. We also interview each candidate and rate him or her on a professional competency scale. We make sure they understand and speak English so they can function within your professional pharmaceutical milieu. We determine professional and general fluency in other languages and note that. Finally, when Rx relief^® tentatively hires a pharmacist they are tested for drugs before ever working a shift. We also work closely with our customers to make sure that Rx relief^® meets or exceeds their company’s on-going testing requirements. Additionally, we do a first day 4-hour phone follow-up and additional checking when they are on the job to assure client satisfaction.

Yes, we try to get the same pharmacist or technician so the ramp-up time is reduced and we use our detailed employee/customer records for exactly this purpose. However, when there is a conflict and the same person is not available, we find that the cause most often cited is planning. So, we stay in touch with our customers to stay on top of changing needs and get the right person tied up as soon as the need is known. Let us know if you would like to participate in our free "Relief Planning Made Easy" service. It entails more follow up by our office, and puts us in more constant contact with your scheduling staff.

Yes, that can happen in a number of cost-efficient and convenient ways. Sometimes customers just decide they now need a full-time pharmacist. However, when customers know they want a full-time search, they often use us to help them in the screening/trial process. Knowing this ahead of time helps us in the candidate selection process and makes the transition much simpler for everyone.

Easily. That’s our goal.

Step one is to call 1-800-RXRELIEF (797-3543). In the initial call we will register your company as a customer and gather the details for a particular job, if it exists. We will also ask questions to see if there are special requirements or concerns as we begin our relationship. If you would like pre-interviews with pharmacists before they are sent out, for instance, that can be arranged. One-step service … it’s that simple.